This morning we received an email from our review partners, Feefo, to inform us that Festive Lights have been awarded the Feefo Gold Trusted Merchant Accreditation 2016 in recognition of our “consistently high scores in customer service throughout the year”. This is obviously something that we’re very proud of, but for those of you that perhaps don’t know of Feefo, let me delve into a little more detail…
Who/what are Feefo?
Feefo is a third-party review platform and in fact is “working hard to be the world’s most trusted supplier of ratings and reviews”. Rather than us asking you directly about your experience with us and our products, Feefo do that independently, on our behalf. Feefo provides totally impartial, honest feedback – we have no control over the reviews and so you can be assured that all feedback is 100% genuine.
How long have Festive Lights been using Feefo?
We actually only started to use Feefo in February 2015, since when we have received just short of 2,000 service reviews, 97% of which rated our service as either ‘good’ or ‘excellent’. In addition, our customers (only genuine proven customers can leave reviews) left more than 3,000 product reviews, 96% of which were rated ‘good’ or ‘excellent’.
Feefo Trusted Merchant Accreditation
Feefo’s Trusted Merchant Accreditation “recognises the hard-work and excellent customer service that merchants consistently deliver, in the eyes of their genuine customers.” There are three accolades available, of which Festive Lights have been awarded the highest possible.
“Gold Trusted Merchant, a business is required to receive 100 replies or more, with an average Service Rating of between 95% and 100%.”
Needless to say, we’re very happy that our service has been recognised, but we’re also very appreciative to all of our fantastic customers for putting their trust in us. Thanks to all of you and as ever if you need any help from us, please do get in touch through any of the usual channels and we’ll do our utmost to help.